Looking into an IVR for your Business | BKP Media Group | Dubai
Here at BKP Media Group, we’ve established that IVR’s help increase the brand image of a company but there is much more to it than just that. Here are a few reasons as to why we think setting up an IVR would be more beneficial than just sounding like a professional set up.
Time-Saving – With the right programming, callers can be routed to the right department without being stuck re-routing calls constantly.
Automating Tasks that Don’t Need Human Assistance – Finding out the status of a purchase, or tracking an online order can be done without having to actually speak to a member of your workforce. Productivity increases without actually increase your workforce.
Gathering Appropriate Information – Call operator efficiency can be maximised by ensuring your IVR process is designed to have the appropriate information by the time a staff member actually picks up the phone
On Hold Messaging
On hold messaging is a type of IVR system that provides companies with a platform to advertise and communicate key company messages to callers who are waiting on hold, this is not only an effective way to keep callers on the line, it also acts as a cost-effective marketing tool. BKP Media Group can create tailor-made IVR solutions from script to final production, either on a commission or ongoing contract basis.